CAREER OPPORTUNITIES
Application Deployment Technician - Remote Clients We are a highly successful Eyecare Practice Management software development and services organization that is experiencing tremendous growth.
At EMRlogic Inc, we offer a casual yet challenging work environment with a competitive compensation package. Importance of work and life balance resonates through out our organization.
We have an immediate need for a hands-on IT professional to help install/deploy ODPROFESSIONAL, our Flagship product, at our client sites. Little or no travel will be expected to the client sites.
This is a very hands-on position with a requirement to be proactive in managing and reporting on multiple application installation and deployment projects
Responsibilities are as follows:
- Reporting directly to the VP of Client Services the ideal candidate will be a self-motivated and seasoned database application installer
- Hands-on remote assistance and application deployment activities for the entire client base
- Liaise with the Implementation team to plan, manage, and deploy new releases and service packs to the client base
- Act as the primary application installer on behalf of the client services team
- Help develop and follow comprehensive application deployment and maintenance project plans for new and existing clients
- Flexibility to work after hours and weekends will be a requirement as most deployment activities take place when the client offices are non-operational.
Skills and Requirements:
- Excellent communication skills with a flair for superior customer service
- Strong Windows Network/Desktop Support skills minimum 4 years experience this is not a programming position
- Solid understanding of the client-server technology in networked environments
- At least two years of experience in providing remote IT/Appliaction support using various connectivity tools
- Previous hands on experience with CACHE` database and Crystal Reports is strongly desired
- Ability to document process and write/submit weekly status update reports
- A Bachelors degree in related field and Microsoft/Cisco certifications are highly desired.
APPLY - Please send us your name, address and phone number and attach your resume and cover letter as a WORD document and indicate the position in the subject line and your date of availability in the email to careers@odprofessional.com
Customer Support Specialist - Opportunity
• Reporting to the VP of client services, customer support specialist will be responsible for answering all incoming software support and general inquiry calls from 6:00 am to 2:30 pm 30-minute lunch break.
• Analyze customer needs through appropriate questioning and fact gathering, documenting, resolving or escalating the incident.
• Provide quick, responsive, and consistent service acknowledging and recording all incidents and requests
• Represent the company and support department in a professional manner to all stakeholders and maintain an ethos of excellence
• Effectively deal with conflict and urgent situations
• Follow established process and procedure while providing input from the front-line for continuous process improvement
• Maintains critical services to customers with minimal disruptions
• Multi-tasking especially with respect to documenting while performing other tasks/duties
Must-Have Skills:
• Excellent customer service skills phone etiquette with an ability to talk and type
• Acute listening and well-developed time-management skills
• Can do' and disciplined attitude
• Ability to adapt to a fast-paced and team-oriented environment
• Good PC skills with a desire to learn new software and methods
Nice-To-Have-Skills:
• Any Eye Care/Healthcare software experience is a huge plus.
APPLY - Please send us your name, address and phone number and attach your resume and cover letter as a WORD document and indicate the position in the subject line and indicate your date of availability in the email to careers@odprofessional.com
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